Description based on the Specified Commercial Transactions Act

1. Shop name

LUXENT

2. Distributors

JENA

3.Operations Manager

Site Ina

4. Location

1422-5 Toda, Atsugi City, Kanagawa Prefecture

5.Telephone Number

080-6605-1647

6. Email address

luxent127@gmail.com

7. Payment Method

・Various credit cards
・Google Pay
・Shop Pay
・Paypal

8. Required fees other than the product price

・Consumption tax (included in the product price)
・Shipping fee: 800 yen nationwide ・Overseas shipping fee: 3,000 yen

9.Sales price

Products are sold at the product price (display price) displayed on this website. However, if the price displayed on this website at the time of your order confirmation does not match the price displayed on the website at the time of our invoice, the price displayed at the time of your order confirmation will be the product price in principle.

10. Product delivery time

The time it takes for the product to arrive at your doorstep, i.e. the delivery time, is the time it takes for us to ship the product after you have confirmed your order, plus the number of days it takes for the product to be delivered. It usually takes 4 to 20 business days from purchase to delivery, but it may take longer depending on production conditions. If delivery is delayed due to a product shortage, our customer support will contact you, so thank you for your understanding.

11.Returns and Exchanges

① About canceling products

Once your order has been completed (payment has been confirmed), we will not accept any changes, additions or cancellations to your order.

① Regarding product returns and exchanges

In the case of an exchange due to an initial defect, if the product is found to be defective, or if the product you received is different from the order, you can request an exchange or refund directly from the brand that sells the product. The above will be handled by customer support, so please contact us using the inquiry form. In addition, the above items must be handled within 3 days of receiving the product. Thank you for your understanding. In addition, we do not accept returns or exchanges due to customer convenience as a general rule. We appreciate your understanding and cooperation in this matter.